[Main topics] [Navigation]

General terms and conditions

If no special conditions ere negotiated between D+DD and the customer, the following was assumed. Please note that the information provided here is not legal matter.

[To top/bottom of page] Accountable time

Included activities

Excluded activities

[To top/bottom of page] Expenses not included in flat rate

The following expenses are not included in the projects flat rate and will be accounted separately:

[To top/bottom of page] Reduced rates for larger projects

Large projects cause less overhead – if they utilise the work force accordingly.

Utilisation is negotiated between D+DD and the customer. Utilisation can not be higher than the Maximum Accountable Time at D+DD (currently 120h/month).

Reduced utilisation by the customer (for example, software to be documented is not ready) reduces the level of rebate in the pertinent accounting period (month). Only the final invoice (not the à conto invoices) account for this situation.

[To top/bottom of page] Sporadic work

Sporadic work causes administrative overhead. After 3 months of idle time within a project or between the projects of a client the initial project fee is due. Closing date is the date of the last invoice.

Example: 14 weeks after the work on a manual has been closed the client requests an update of the manual. The idle time was larger than 3 months, hence the initial project fee is due again.

[To top/bottom of page] Reasons to interrupt the contract

The following situations interrupt the project contract:

In these cases negotiations with the customer are initiated to find a solution for both parties (e.g. hand over the project to another service provider).

[To top/bottom of page] Working under subcontract

For working under subcontract (D+DD being a mandate) special conditions apply.

[To top/bottom of page] Base of rates

Rates of D+DD are based on the guidelines of the Swiss Associciation of Engineers and Architects (SIA Honorarordnung 102) 2001. They allow for +/- 15% variation accounting for regional differeces, duration of contract, responsibility etc. The medium rate in this table is CHF 150.-/h.

[To top/bottom of page] Notes

  1. D+DD regularly warns its customers not to use MS Word for technical documentation. If the customer insists in using this tool, D+DD reserves the right to terminate the contract.

 

[Main topics] [Navigation]
 URL:  Created: 1997-11-06  Updated:
 © Docu+Design Daube, Zürich    
  Business of Docu + Design Daube Documentation issues Sharing information Klaus Daube's personal opinions Guest(s) on this site Home of Docu + Design Daube To main page in this category To first page in series To previous page in series To next page in series To bottom of page To top of page search in this site Site map Feedback to D+DD To bottom of page To top of page